Terms and Conditions

Delivery

It is our policy to dispatch orders within 7 business days of receipt of same. If we are unable to dispatch within this time, we will attempt to contact you and advise you when your order will be dispatched. If this is not acceptable to you, we will issue a full refund.

At the moment, we only ship within Australia. If you are outside Australia or would like deliveries to be made outside Australia please contact us for a separate quote.

Colour Matching

Although an exact colour match is not always possible, If Only They Could Talk will make every effort to match the colour as closely as possible to the original image provided.

Returns Policy

We take pride in our work and inspect all orders before we send them out, but unfortunately sometimes we can get it wrong. If you are unhappy with your finished product, please contact us by email at customerservice@ifonlytheycouldtalk.com and if we are at fault we will issue you with a return authority number. We do not accept returns for spelling mistakes made by the customer using our online design system.

No returns will be accepted without a return authority.

Images

The quality and resolution of the images provided directly affect the quality of the finished item. Images of low resolution, out of focus, dark or over exposed will not necessarily provide a desired end product. It is the customer’s responsibility to provide a quality image. No returns will be accepted where poor quality images have been provided.

We reserve the right to not reproduce images we feel are inappropriate.

Licensed or Copyright images must not be submitted unless the customer has the image owner’s consent. If Only They Could Talk shall not be liable for any claim or expense arising from any illegal, libelous or copyright image reproduction resulting from complying with a customer order.

Damaged Goods

Goods received damaged must be reported within 7 days of receipt. We will then provide details of how to return the item to us at no cost to the customer. The damaged item will then be replaced.

Refunds

A refund may be provided rather than replacement of the faulty/damaged item at the discretion of If Only They Could Talk.